Questions about booking a Kalkan holiday answered

1) How do I make a booking?

Most of our properties are by request only, and you can submit an enquiry online for these. Alternatively, you can call our office on +44 (0)1449 770811 and we can confirm your booking over the phone and take payment by card. The deposit amount varies for all our properties and ranges from £300 to 50% of the accommodation cost.

To make a booking for an ATOL protected package holiday including flights and transfers, please call us at the office on +44 (0)1449 770811.

2) Can you put my dates on hold?

We can usually hold a property for a short time to allow you to arrange flights, please do call us on +44(0)1449 770811 to request a hold.

3) What is your changeover day?

Our main changeover days are Monday and Saturday, this is to coincide with the majority of flights coming from the UK into Dalaman Airport. However, we try to be as flexible where possible (depending on the property and time of year). Please ask us, and we will do the best we can to accommodate you on your chosen dates.

4) When do I need to pay the final balance?

Your final balance will be due 12 weeks before your departure date. We will send you an invoice around 14 weeks before your departure. If your booking is made less than 12 weeks prior to your departure date, the full balance will be payable. Balances can be paid by credit/debit card, cheque or bank transfer.

5) Do I have to pay a damage deposit?

Bookings are subject to a non-refundable Accidental Damage Waiver, which is applied to your holiday confirmation/invoice, unless a refundable Accidental Damage Deposit is payable, in which case you will be informed at the time of booking of the amount.

The Accidental Damage Waiver is £49 per accommodation booking.

6) What is your cancellation policy?

We must be notified of any cancellations in writing. Your cancellation will become effective at the time we receive your notice of cancellation. We will confirm your cancellation to you and tell you of any charges payable.

Date Cancellation Received:	Charge Payable:
More than 70 Days Before Holiday Start Date	Loss of deposit plus any non-refundable fully paid airline and/or ancillary reservations
69-50 Days Before Holiday Start Date	50% plus any non-refundable fully paid airline and/or ancillary reservations
49-40 Days Before Holiday Start Date	60% plus any non-refundable fully paid airline and/or ancillary reservations
39-31 Days Before Holiday Start Date	80% plus any non-refundable fully paid airline and/or ancillary reservations
30-0 Days Before Holiday Start Date	100% plus any non-refundable fully paid airline and/or ancillary reservations

7) Do you arrange flights?

The Turquoise Collection is an ATOL licence holder and can arrange flights on your behalf as part of a flight inclusive package holiday. Please contact us on +44 (0)1449 770811 for a quote or send us an enquiry including your travel dates and preferred departure airport.

If you prefer to arrange your own flights you may find the links below helpful:

http://www.skyscanner.net/

http://flightchecker.moneysavingexpert.com/

8) Do you organise airport transfers?

We can arrange transfers from both Antalya and Dalaman airports in a private air-conditioned vehicle. Prices can be viewed on the transfer section of our website.

9) Do you organise car hire?

We do not arrange car hire for our guests as most people tend to use transfers when staying in Kalkan, therefore we cannot recommend a particular company for this. There are many car hire companies both based in Dalaman and Kalkan and a quick google search should bring up quite a few options.

10) Do you provide beach towels?

Unfortunately, we are unable to provide beach towels for our guests, however, some owners may provide them at their properties, so please ask for further details.

11) Is The Turquoise Collection registered with ABTA or ATOL?

The Turquoise Collection is a Tour Operator and as such holds an ATOL licence (11051). We can arrange flights on your behalf as part of a flight inclusive package holiday. Please contact us on +44 (0)1449 770811 for a quote or send us an enquiry including your travel dates and preferred departure airport.

12) Do you provide equipment for young children/infants?

We can provide cots and highchairs at an extra charge. Ask us for more details.

13) Will we be met and greeted upon our arrival to Kalkan?

Either the property manager will meet you at your rental accommodation and hand over the keys or alternatively you can collect your keys from a key safe outside the property and you will be informed of the code before departure. Our staff will also be available throughout your holiday (between 10am -10pm), should you have any queries.

14) Who do I contact if I have any problems during my stay in Kalkan?

Before you depart, you will be given contact details for the property maintenance staff and also our Guest Services Manager based in Kalkan, who will be happy to help should you encounter any issues.

15) How do I contact The Turquoise Collection?

You can email us at the following addresses;

enquiries@theturquoisecollection.com

admin@theturquoisecollection.com

Alternatively, you can call our office on +44 (0)1449 770811.

16) What are your opening hours?

We are open Monday - Friday 09:00 - 18:00. Saturday 09:00 - 17:00.

Resort staff in Kalkan can be contacted between 10:00 - 22:00

17) I would like to give feedback about my holiday with The Turquoise Collection, how do I do this?

We always welcome feedback so we can continue improving the service we offer our guests. We email our customer feedback surveys at the end of your stay and these can be easily filled in online. Alternatively, please send us any comments/reviews you have by email to admin@theturquoisecollection.com. You can also find many of our properties on Trip advisor

18) I have a property in Kalkan and am interested in working with The Turquoise Collection.

We are always looking to add new properties to our collection. Please contact Martin Bligh on, +44 (0)1449 770881. You can find out more about what we offer to property owners on our property owners section.